New Mexico e-File & Serve accounts will lock due to inactivity. When this occurs, this locks users out of Guide & File and re:Search as well.
To prevent your eFile account from locking, please be sure to sign into your eFile account at least once every 90 days.
If your account locks, you must first contact Filer Support to have us unlock your account for you. For more information on how to contact us, please refer to the following help article:
After we unlock your account, you must reset the password for your e-File account to complete the unlock process. For instructions on completing a password reset, please refer to the following help article: