Service Contacts can only be edited or deleted from a case by the user that first added them to that case. If a user did not add a specific Service Contact entry to the case, then they cannot edit or remove that data. This is true even if someone else added your data or if you added someone else's data to a case's Service Contact data.
- Example 1: User A wants to e-serve User X and adds User X's email address to the Service Contacts for case 23-D-012345-X. User X, however, watches his cases for changes at our web portal quite often and does not want to receive electronic service updates. Even though the email address added to the Service Contacts belongs to User X, he cannot remove his own Service Contact entry. Only User A can do that.
For security reasons, efiler support staff cannot remove a Service Contact entry on behalf of a different party.
- Example 2: User X leaves case 23-D-012345-X. User B, a third party on the case, wants User X's email address removed from the case because they deem it is no longer appropriate for User X to receive filings from that case. Unfortunately, User B did not add User X's data to the case and cannot remove it. Since User B is not User X, User B cannot request that Tyler Technologies' efiler support staff remove User X's Service Contact data from the case.
If an individual must be removed from the Service Contacts list for a case (and the party that added their data to the case is unwilling or unable to remove their information from the case), that individual - or someone from their firm, if the individual is a member of a law firm - may request removal from a case's Service Contacts list.
- Example 3: User A added User X's email address to the Service Contacts for case 23-D-012345-X. User X recently retired from their legal practice, and their former paralegal - User Y - wants to remove them from the case's Service Contacts section. Either User Y or User X (provided they have the same domain name on their email addresses, like userX@mylawfirm.net) may contact us at any time to have User X's Service Contact data removed from case 23-D-012345-X.
To contact us about removing your Service Contact information from a case (that you did not add yourself to), please fill out the following form and email it to us.
If you are not the party on the case whose information needs to be removed nor are you a member of that party's firm, you must contact the clerks at the court you are filing into to have the other party removed from a case,