Before you change your accounts, you'll need to access your current cases and edit your Service Contact entries to change your current Service Contact email to your new account's Service Contact email address.
If you have already changed accounts, you can add your new email address to the case as a new Service Contact.
For more information on editing a Service Contact, please refer to the article below.
NOTE: If you have already changed accounts and need to remove your old Service Contact data from the case, please instruct the Firm Administrator at your old firm to log in to the site to remove the contact. Furthermore, we offer a request form to have us remove that Service Contact entry and can be sent to: support@odysseyfileandserve.zendesk.com.