After conversing with one of our software support representatives, filers may receive the Incident Closure Notice email from noreply@servicemonitor-justice.tylerapp.com. The email will look similar to the example email below:
Upon receiving an incident closure email subsequent to reaching out to Technical Support, it serves as a notification that the reported issue has been successfully addressed. Each interaction with Technical Support, whether it's through a call, chat, or email, initiates the creation of a ticket number for tracking purposes. Should the need arise to formally document the problem encountered by the caller, a ticket is generated.
However, if no formal ticket is submitted during the interaction, the incident is considered resolved once the communication concludes. At this point, an email notification is automatically dispatched to the caller, signifying the closure of the incident.
PLEASE NOTE: This email notice only refers to the ticket/incident/case opened by Tyler Technologies regarding the technical problem you contacted us about. This email does not refer to any legal proceedings you may be involved in. Only the courts you filed your cases into can close your legal proceedings for you.