Clicking the Forgot Password link at the sign in page is the easiest way to access your eFile account if your password does not work.
If you are locked out of your account because the password was entered incorrectly too many times, you may use the forgot password link on the sign-in page.
This same step can be followed if you forgot your password. Once you reset your password, that will unlock your account and you will be able to sign back into your account.
* You can you the same password as you had used before.
From the main landing page, click on the blue Sign In icon.
On the sign in page, click on the link that says "Forgot Password?".
Enter your email, then click Next.
Indicate that you are not a robot, follow the captcha and click on Reset Password.
You will then receive a reset password link to that email.