There are a few reasons why this could have occurred:
You have not added your email to the Service Contact list of a case. Click here to learn how to view a Service Contact list.
If the filing party did not select eFileAndServe or Serve to the filing, then you will not be e-Served with the document. These filings are referred to as eFile only. Click here to learn more about Filing Types.
You were deselected (unchecked the box) as a service contact for this filing.
You were added to the service contact list AFTER the filing was submitted.
Your email service provider could also be blocking email notifications. Click here to see the article regarding whitelisting the notification emails from the EFile website.
If you believe you should have received service you will need to contact the filing party to obtain proof of service. We are just one of many ways service can be sent.