This means someone on the service contact list did not receive the service notification. Two reasons this could happen:
- The service email was rejected by the user's server. The owners of this email will need to whitelist the eFile notifications email. See How do I whitelist an e-mail?
- The email address is incorrect on the case service contact list. To check the service contact list of cases, click here to learn how.
If you would like to like to learn about the eService details of a specific filing submitted under your account, click here.