In addition to resetting their own passwords, Firm Users can have their password manually reset by their Firm Administrator at any time.
- The Firm Administrator will need to click on the Orange Actions button in the upper right hand corner of the screen
- Click on Firm Users
- Locate the user in question on the list of Firm Users
- Click on the corresponding Black Actions Tab the right of the Users information
- Select ”Reset Password”
Note: Once a Firm Users’ password has been reset by this method, it is the responsibility of the Administrator to communicate the new password to the affected user.
For instructions on how a user can reset their own password, click here.