A Submission Failure occurs when 1 or more properties of the uploaded PDF(s) causes a document error that prevents the PDF(s) from processing through the eFile website when being submitted.
Documents with a security restriction may cause this document error. The most common restriction is a password security; however, you may also encounter this if there is an eSignature on the document.
You may receive the following error:
“Odyssey File & Serve could not accept the pdf file because it is secured by security restrictions. The most common security restrictions include password security not allowing the copying or changing of the document. Please remove the security settings and resubmit the filing.”
To correct this, it is recommended to perform a Print to PDF. Printing to PDF will flatten the document to take care of any special features on the document. This creates a final digital version, similar to a hard copy, of the document as if the document were physically printed.
• For Windows users, it is recommended to use Microsoft Print to PDF or Adobe to PDF.
• For Apple users, it is recommended to open the PDF in the Pages application, and choose “Export to PDF”.
If you have multiple documents, it is recommended to perform this action on each one to ensure that each document is properly formatted to prevent a submission failure through the eFile website.
Once the PDF(s) are corrected, you may refile.