How to eFile
- What Filing Code do I use?
- I am trying to file into an existing case. I see the message "No cases match this filter". How do I efile?
- There's Only One Party on My Case! How Do I Proceed?
- Can I Delete One of the Files in My Envelope After Submitting It?
- My Court Has No Criminal Filing Options in the Case Information Section
- FAQ: Does eFile Allow for Python Automation?
Filing Status
- Can The Site's Email Notifications be Resent?
- What Determines the Date and Time Format Shown On My Draft/Envelope Details?
- Will Another EFSP's Filing History Appear in Odyssey's Filing History?
- What submitted date / time reflects on my envelope?
- Disclosure Policy
- My Filing Shows 'Submitted,' but the Court Says Otherwise. What Do I Do?
Payment
- I Need To Add More Fees or an Additional Service Fee To My Filing. Where Can I Add These Fees Before Submission?
- HELP! I Can't Find the Optional Service I Need to Add! What Do I Do Now?
- Who Captures Filing Fees?
- What types of payment methods are accepted?
- Why Did My Filing Fees Change from When I Submitted My Filing?
- Can Support Add/Remove a Payment Account for Me if I Am Unable To Do So?
Electronic Service
- FAQ: Can I Undo Electronic Service?
- I Can't Delete a Service Contact! How Do I Remove It from the Case?
- How Do I Merge Duplicate Service Contacts into One?
- Service Method Invalid
- Why am I being charged for Mail Service?
- How do I add/remove myself from the Public List in the Service Contacts?
Account Management
- FAQ: What Type of Account Should I Register?
- I Misspelled My Email When Registering.
- Which states require attorney number verification to add to Firm Attorneys?
- I have a new payment account or my card information for my existing account has updated. How can I change what is on file?
- Password Requirements
- What is the Difference Between a Firm Account and an Individual Account?
Errors
- Some of the fields in the site are cut off from view. What can I do?
- Error: File cannot be greater than NaN MB
- Error: Website took to long to load due to a proxy or firewall
- My Attorney is Not Listed in the 'Filing Attorney' Menu
- I am receiving a "Invalid Zip Code" message when entering an international address, what do I do?
- How to Contact Court Support (for Court Staff Only)