When a filing is Rejected, Cancelled or has a Submission Failure, the pending authorization hold is NOT captured. Most banks and financial institutions require 3 to 14 business days before those funds can be released, depending on their policies surrounding authorization holds.
Prepaid cards can take 30 days to show the charges have been released.
If you are looking to expedite this timeline for funds to be released, it is recommended to contact your bank/financial institution. If they require a response from our company, please complete the following information below and email to support@odysseyfileandserve.zendesk.com with the subject line: "Fee Reversal Request".
This data will be used to generate a form that will be sent back to you. Provide this form to your bank/financial institution to expedite the reversal of pending fees or charges.
1. Full name on the account / Firm Name –
2. Contact Phone Number/ Email Address –
3. First 6 and last 4 digits of the Credit Card Number –
4. Court / State –
5. Fee Amount / Order Number / Date of Order –
6. Bank’s Name
7. Reason for requesting fee reversal
Note: Please be aware that our response does not guarantee an expedited reversal, as this will ultimately be the bank/financial institutions' decision.
Please allow up to 24 hours for a response.