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How Do I Delete or Close My eFiling Account?

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IF THESE INSTRUCTIONS DON'T MATCH WHAT YOU SEE ON YOUR SCREEN...

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CONTENTS

 

FIRM ACCOUNTS

Please Note: Only Firm Administrators will have the ability to delete user accounts.

  1. The user will need to log into their account.
  2. Click on the Orange "Action" button. 
  3. Click on "Users".
  4. Click on the name you need to remove.
  5. You must add -inactive to the end of the email address to close your account. (example: test@test.com-inactive)
    (If filers get an error stating the email address is in use, they will need to put -inactive with a number to be able to save changes. Example: test@test.com-inactive2)
  6. Save Changes.

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Once you save the changes you will be logged out. You may then register for a new account.

Please Note: If you accidentally registered a separate account from your firm, it may be better to contact Technical Support and request an account merge, as this will retain your filings. For more information, please visit the link below.

NOTE: If you are a member of a one-person Firm Account but you do not have Firm Administrator privileges, contact us for assistance in deleting your account.

 

 

INDIVIDUAL ACCOUNTS

If you do not have the firm users you will need to follow these steps in order to remove the account.

  1. Log into the efile account.
  2. Click on the blue person icon in the top right of the site.
  3. Click on the "My Information" option.
  4. You must add -inactive to the end of the email address. (example: test@test.com-inactive)
    (If filers get an error stating the email address is in use, they will need to put -inactive with a number to be able to save changes. Example: test@test.com-inactive2)
  5. Save Changes.

Once you save the changes you will be logged out. You may then register for a new account.

 

 

PLEASE NOTE:

If you choose to delete your account, you will not be able to recover any filings if you choose to re-register with that same email address later. Any drafts you had not completed before and any un-downloaded file-stamped documents stored in your filing envelopes will be gone with the closedaccount.