Some Firm Administrators receive this error message when trying to add a new Attorney to their Firm Attorneys page.
This error occurs because an email was listed twice in the Firm Users page and the system is not allowing the Firm User to perform any other User or Attorney actions until that problem is resolved. Removing the duplicate entry in the Firm Users page will fix the issue.
For more information on a similar error in the Firm Users page, please refer to the help article below.