The guidelines below are recommended PDF formatting to prevent website errors. Following these guidelines will prevent the Internal Server Error or the "document did not upload successfully" error when uploading your PDF in the Lead Document/Attachments fields.
- Security setting is turned off.
- The size is no greater than 25MB or the court's maximum limitation.
- Scanned at no greater than 300 dpi to 200 dpi.
- Black and white is preferred.
- Portrait layout, not Landscape.
- No embedded fonts.
- Document size 8.5 by 11.
- No special characters in the document title (ex. !@#$%^&*), just letters and numbers.
- No filenames longer than 24 characters.
- PDFs with fillable input fields that can be typed into.
- PDF Producers to use: Adobe Acrobat or Microsoft Word.
- Corel Word Perfect PDF Producer (Word Perfect): Using this PDF producer can cause a submission to fail. To see how to correct a submission failure by performing a Print/Export to PDF on the failed document(s), see "Submission Fail" errors.
To confirm the document is a PDF, in your PC/Laptop file folders, you will see .pdf at the end of the document name.
It is also recommended to refresh your web browser page. This can be done by pressing the F5 key at the top of your keyboard for Windows PC/Laptop or by pressing Command and the letter "R" at the same time for Mac/Apple users.
You may also begin a new draft of your filing from scratch and upload a corrected version of the PDF into it, as some drafts may hold onto previous errors.
If you would like to recreate the PDF document, click here to learn how.
- NOTE: You may need to print your document and re-scan it in order to recreate the PDF.
Do you need to resize your PDF document while you recreate it? Click here to learn how.